top of page

Shipping Policy

1. Returns Accepted:

14 days after delivery of the order to the customer.

When returning the product, the buyer bears the delivery costs.

2. Personalized orders cannot be returned or exchanged.

3. Shipping cost to the customer:

Free delivery.

 

4. We ship as fast as we can. However, infrequent shipping delays due to unexpected events such as customs hold-ups, or force majeure (natural disasters) are not within our field of control.   

5. We are NOT responsible for theft once the parcel is delivered to your location. Receiving the package personally or leaving it to someone you trust is advisable.

6. 100% safe arrival guarantee. If your order arrives cracked / broken / with a defect, please INFORM US WITHIN 48 HOURS based on the delivery time stated in the tracking status. If you take a video during the unboxing process, it helps to resolve any issue quickly, too.

7. 1 day: time to cancel your order.

Cancellation after 24 hours is possible, but the buyer will receive a 90% refund. Please shop carefully because the decorations are made to order.

8. Additional customs fees and import taxes apply.

Buyers must pay any possible customs duties and import taxes. I am not responsible for delays caused by customs procedures.

9. At MossPerfect, it is important to us that you are happy with your moss wall art. They are all handmade, so each piece may have slight variations and not exactly as pictured.

Contact

Company MossPerfect

Poland

Krzysztof Ogiegło

Stanisław dolny 221

34-130

Phone number:

+48 787320542

Company number:

PL5512653618

support@mossperfect.com

FAQs

Size details :

Other sizes are available

Manual User Instructions :

Hooks are added to hang the pictures on the wall.

 

Special and exclusive orders: Available.

 

Is the moss alive or preserved?:

 

It has been stabilized, making it maintenance-free. After hanging on the wall, you do not need to do anything with it.

How can I place an order?
3 simple steps

- open our website

There you will find a list of all our projects. If you have any questions or concerns, please ask them in the chat

- add moss art to the cart

The most difficult thing to choose is moss art because we offer a large number of colors and types. Once you have chosen your favorite, simply add it to the cart

- fill in the information

Enter your address, email and phone number. You can then pay for your purchase with a credit / debit card or PayPal

And that's all! Check your e-mail for confirmation

Tax Us:

State taxes have been abolished thanks to an agreement signed between Poland and the USA.

We do not charge state taxes. We pay taxes in Poland.


Thanks to the act, we avoid double taxation.

Privacy Policy

A. Introduction

The privacy of our website visitors is very important to us and we are committed to protecting it. This policy explains what we do with your personal data.
By consenting to the use of cookies in accordance with the terms of this policy on your first visit to our website, we may use cookies on each subsequent visit to our website.
B. Source
This document was created using the SEQ Legal template (seqlegal.com)
and modified for the purposes of Website Planet (www.websiteplanet.com)

C. Collection of Personal Data

The following types of personal data may be collected, stored and used:

computer information, including your IP address, geographic location, browser type and version, and operating system;
information about your visits to and use of this website, including referral source, length of visit, page views, and site navigation paths;
information, such as the e-mail address, that you provide when registering on our website;
information you enter when creating a profile on our site - for example, your name, profile pictures, gender, birthdate, relationship status, interests and hobbies, education and employment data;
information, such as your name and e-mail address, that you provide in order to set up subscriptions to our e-mails or newsletters;
information that you enter when using the services on our website;
information that is generated when you use our website, including when, how often and under what circumstances you use it;
information regarding everything you buy, services you use or transactions made through our website, including your name, address, telephone number, email address and credit card details;
information that you post on our website for the purpose of publishing it on the Internet, including your username, profile pictures and the content of your posts;
information contained in any correspondence you send to us by e-mail or through our website, including communication content and metadata;
any other personal information that you submit to us.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy

D. Use of your personal data

Personal data submitted to us through our website will be used for the purposes set out in this policy or on the relevant pages of the website. We may use your personal data for the purpose of:

administering our website and business;
personalizing our website for you;
enabling the use of services available on our website;
sending goods purchased through our website;
provide services purchased through our website;
sending statements, invoices and payment reminders to you and collecting payments from you;
sending you non-marketing commercial communications;
send you email notifications that you have requested;
sending our e-mail newsletter, if you have requested it (you can inform us at any time if you no longer wish to receive the newsletter);
send you marketing communications relating to our business or the activities of carefully selected third parties that we believe may be of interest to you, by post or, where you have consented, by email or similar technology (you can let us know at any time if you no longer wish to receive communications marketing);
provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
deal with inquiries and complaints made by or about you relating to our website;
ensuring the security of our website and preventing fraud;
verifying compliance with the terms of use of our website (including monitoring private messages sent through our private messaging service); and
other uses.
If you submit personal information for publication on our site, we will publish it and use it otherwise in accordance with the license granted to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using the website privacy controls.

We will not pass your personal data to third parties or any other related third parties for direct marketing purposes without your express consent.

E. Disclosure of Personal Information

We may disclose your personal information to any of our employees and officers

Get in Touch

  • Facebook
  • Instagram
  • TikTok
  • Etsy
  • Pinterest

Free Shipping

pobrane.png

Thank you for your message!

bottom of page