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Shipping Policy

1. Returns Accepted:

14 days after delivery of the order to the customer.

When returning the product, the buyer bears the delivery costs.

2. Personalized orders cannot be returned or exchanged.

3. Shipping cost to the customer:

Free delivery.

 

4. We ship as fast as we can. However, infrequent shipping delays due to unexpected events such as customs hold-ups, or force majeure (natural disasters) are not within our field of control.   

5. We are NOT responsible for theft once the parcel is delivered to your location. Receiving the package personally or leaving it to someone you trust is advisable.

6. 100% safe arrival guarantee. If your order arrives cracked / broken / with a defect, please INFORM US WITHIN 48 HOURS based on the delivery time stated in the tracking status. If you take a video during the unboxing process, it helps to resolve any issue quickly, too.

7. 1 day: time to cancel your order.

 

8. Additional customs fees and import taxes apply.

Buyers must pay any possible customs duties and import taxes. I am not responsible for delays caused by customs procedures.

9. At MossPerfect, it is important to us that you are happy with your moss wall art. They are all handmade, so each piece may have slight variations and not exactly as pictured.

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